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Frequently Asked Questions

Does ASC serve graduate level students?

Yes. The Academic Success Center serves all University of La Verne students.

May I use ASC services after I withdraw from the university?

After a student has withdrawn from the university, she/he may no longer utilize ASC services.

I am a graduate of the University of La Verne. Can I still access ASC tutoring?

Unfortunately, no. ASC is only funded to offer tutoring to students currently enrolled in a La Verne course or to those working to finish an incomplete course.

What else does ASC do?

In addition to tutoring, ASC offers academic skills workshops and handles placement testing for incoming students.

FAQs about ASC Tutors

Who will tutor me?

ASC tutors are typically undergraduate and graduate students from the University of La Verne. The tutors have earned a minimum of an A- in the courses they tutor and a 3.25 overall GPA, and they also come recommended by faculty members in their areas of specialty.

Do you have tutors for all subjects?

ASC tutor staffing varies from semester to semester based on the availability of qualified tutors, demand for services, and budget considerations. However, the Center strives to be responsive to students’ needs and hires tutors year-round to meet student demand.

What happens if you don’t have a tutor for my class/subjects?

If we do not currently have a tutor who is authorized to tutor your class, you may request one here. The more need we see for a particular course/topic, the more we will know to recruit a tutor.

Please note finding qualified students who are available to tutor and predicting demand from semester to semester is a difficult task. Therefore, ASC recruits year-round and always welcomes applications from qualified students.

FAQs about Tutoring

How much does tutoring cost?

Nothing! The cost of tutoring services is included in the tuition and fees you pay as a student.

Who can use ASC tutoring services?

Tutoring services are available to all students currently enrolled at the University of La Verne, including online and regional campus students.

Students not currently enrolled in classes but are working to finish a course for which they have earned an incomplete may utilize ASC services for help in that course up to 12 months after the incomplete was assigned.

Can I schedule tutoring for a course I am taking at another college?

If you are a currently enrolled University of La Verne student, you are welcome to come to the ASC for academic support in any of the subjects we tutor, regardless of whether or not you are enrolled in a course in that subject here. If you are taking a math class at a community college, for example, you can receive math tutoring at ASC. To help your tutor be best prepared to help you, be specific about what you need help with when making an appointment and also to bring your textbook, syllabus, course notes, and any relevant assignments to your tutoring appointment.

Am I allowed to bring a friend with me to my tutoring appointment?

Generally tutoring appointments are for one-on-one tutoring sessions. If you wish to bring someone else with you, you must contact ASC to get approval prior to the appointment. We are happy to arrange group tutoring sessions. If you’d like to set one up, please complete a group tutoring request form.

Can you send proof to my instructor that I came to ASC?

During the last five (5) minutes of a half-hour tutoring session and the final 10 minutes of an hour-long appointment, tutors work with students to record a review of what was covered during the session and to outline a plan for continued engagement and future learning. This information will be emailed to you following your session and can be forwarded to your professor as proof of your visit.

Does tutoring count towards required study hours?

Athletic teams accept tutoring session hours towards required study hours. Come see us and get the most of your required study time!

FAQs about Tutoring Appointments

How does it work? Can I just walk into ASC and get help?

Students must make an appointment in order to meet with a tutor. You can make an appointment via WCOnline, an online scheduling system. You cannot book same day appointments.
Drop-in math and writing tutoring hours, for which no appointment is necessary, are available several days a week. During drop-in hours, tutors work with students on a first-come, first-served basis. It is always best to make an appointment to ensure you can meet with a tutor. Drop-in tutoring sessions are limited to 60 minutes total if no other students are waiting. Drop-in tutoring sessions are limited to 30 minutes (as measured in relation to their start time) if another student arrives to meet with the tutor at any point during the session.

Why do I have to make an appointment to meet with a tutor?

Scheduling tutoring by appointment allows us to make the maximum amount of tutoring available to the most students possible. Rather than paying tutors to sit and not tutor if no students come in to ASC, we pay our tutors for the time they are working with students. Appointments make this possible.

How long are the tutoring sessions?

Appointments can be made for 30 minute or one-hour tutoring sessions. The last five (5) minutes of a 30-minute appointment and the last 10 minutes of a one-hour appointment is dedicated to review and planning future steps. Drop-in tutoring sessions are limited to 30 minutes (as measured in relation to their start time) if another student arrives to meet with the tutor, or one hour total if no other students are waiting.

How much ASC tutoring am I entitled to as a student?

All registered La Verne students are entitled to one hour of tutoring per subject per day and 3 hours of academic tutoring per subject each week (for example, one student could receive 3 hours of math tutoring, 3 hours of writing tutoring, and 3 hours of science tutoring in one week), except in times of special budget- or resource-restrictions.

Why do tutors end sessions 5-10 minutes before the scheduled “end time”?

Time spent discussing and gaining a deeper understanding of material is the heart of tutoring. The time spent reviewing what was learned and identifying the steps that must be taken to ensure the knowledge is retained and the learning process continues is an equally important component of tutoring. The last five (5) minutes of a 30-minute appointment and the last 10 minutes of a one-hour appointment is dedicated to review and planning future steps.

Will a writing tutor proofread my paper?

A writing tutor will work through the paper with you, focusing on your priorities and concerns you have, and helping you become a stronger editor and proofreader of your own work. The tutor’s goal is to help you become a stronger writer, not just to make that particular piece of writing stronger. The tutor will never take actions that would jeopardize your ownership of your writing or your development as a writer. Our goal is to put ourselves out of business.

What can I get tutoring help with?

ASC offers peer tutoring for a wide variety of subjects and courses. We will help you with any aspect of the learning process: getting started on an assignment, making sense of a concept, applying a new problem-solving technique, mastering material in preparation for an exam…
Please note that ASC tutor staffing varies from semester to semester based on the availability of qualified tutors, demand for services, and budget considerations.

What can I not get help with?

ASC tutors will not do any part of your work for you. Your work is your responsibility.
More specifically, ASC tutors cannot help with: class quizzes and/or examinations (including take-home essay exams); letters of intent to transfer (please visit Career Services for assistance on these projects); course, instructor, or advisor evaluations; statements for academic appeals, reinstatements, or other adjudication documents; documents for submission to the Institutional Review Board; documents for submission to any appellate committees or boards within or outside of the University of La Verne; and/or legally-binding documents or contracts.

What if I need to cancel?

If a student must cancel, they should do so on WCOnline as soon as possible, permitting other students to schedule an appointment during the vacated appointment time. All cancellations should be made at least 24 hours in advance. Late cancellations will be considered missed appointments.

What happens if I am late?

Students should be timely in arriving for scheduled appointments. However, if you will be late, please call ASC at (909) 448-4045 to inform your tutor.
You will be considered a no-show for your appointment if you fail to arrive within 15 minutes of the scheduled start time. ASC tutors will not extend an appointment time with a student due to a late arrival. (For example, if your appointment was from 12:00-1:00pm, the appointment will still end at 1:00pm.)

Students who consistently arrive late may be subject to revocation of Center privileges at the discretion of ASC director.

What should I do if I am locked out of my WCOnline account or my account is disabled?

Your account could be disabled for one of two reasons:

  1. If you are just registering for an account, you will need to confirm your email address before you can log in, so be sure to check your email after completing the registration form. If you attempt to sign in prior to completing this email authorization, WCOnline will display a notification indicating that your account has been disabled.
  2. If you miss three (3) tutoring sessions, your account will be temporarily disabled, all future appointments will be cancelled, and you will be required to meet with either the Director or Assistant Director of ASC to discuss necessary steps for re-enabling your account.

FAQs about Online Tutoring

Who can use ASC online writing tutoring services?

Online writing tutoring services are available to all students currently enrolled at the University of La Verne.

What can a writing tutor help me with?

In addition to helping you with those features professors expect to see in your writing (organized ideas, a strong thesis, synthesized evidence, an appropriate response to the assignment, etc.), ASC writing tutors will help you learn how to best identify and improve stylistic, grammatical, reference/citation, and other English language concerns in your writing.

How long are online tutoring sessions?

Appointments can be made for 30 minute or one-hour tutoring sessions. The last five (5) minutes of a 30-minute appointment and the last 10 minutes of a one-hour appointment is dedicated to review and planning future steps. Drop-in tutoring sessions are limited to 30 minutes (as measured in relation to their start time) if another student arrives to meet with the tutor, or one hour total if no other students are waiting.

How much does it cost?

Nothing! The cost of tutoring services is included in the tuition and fees you pay as a student.

How do I schedule an appointment?

Please review the WCOnline Quick Start Guide and the WCOnline FAQs for guidance in registering for your account and scheduling an appointment.

During what hours are appointments available?

Appointment availability varies depending on tutors’ schedules. Once you are able to access the scheduling website, tutors with available times will be shown as white blocks of time.

What do I need besides internet and a computer?

You will need high speed internet and a computer that is compatible with the software. The tutoring platform allows for communication through video chat and a microphone. While these are not required for using online tutoring, your tutoring experience may be improved with these tools. An introduction to the meeting room and its abilities can be seen using either the video or PDF instructions compiled by ASC.

Will the tutor edit or proofread my paper for me?

A writing tutor will work through the paper with you, focusing on your priorities and concerns you have, and helping you become a stronger editor and proofreader of your own work. The tutor’s goal is to help you become a stronger writer, not just to make that particular piece of writing stronger. The tutor will never take actions that would jeopardize your ownership of your writing or your development as a writer. Our goal is to put ourselves out of business.

Can you help me with a take home exam?

Because we are an educational service, we insist that the boundary stays clear between the role of the tutor as guide and helper and your role as the student who is solely responsible for the work that you turn in.  With this in mind, the following is an incomplete list showing the kinds of tasks that a tutor will not be able to assist you with:

  • Writing, editing, or proofreading class quizzes and/or examinations (including take-home essay exams) without the written consent of the instructor (to the Director of the ASC);
  • Writing or editing the content of personal statements or letters of intent to transfer (please visit Career Services for assistance on these projects);
  • Writing or editing course, instructor, or adviser evaluations;
  • Writing or editing statements for academic appeals, reinstatements, or other adjudication documents;
  • Writing or editing documents for submission to the Institutional Review Board;
    Writing or editing documents for submission to any appellate committees or boards within or outside of the University of La Verne; and/or
  • Writing or editing legally-binding documents or contracts.