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Health, Wellness, Prevention, and Education

Any student or employee who is ill or who believes they may have been exposed to novel coronavirus should contact their medical provider to assess their risk and then contact their supervisor (for employees) or Student Health Services (for students).

Out of abundance of caution, individuals may be required to follow CDC guidelines for a 14 day self-quarantine and not return to campus until the end of their quarantine period, if they have traveled to a level 2 or 3 country, had a layover in a level 2 or 3 country, had close contact with someone diagnosed with coronavirus, or exhibit symptoms similar to novel coronavirus.

Frequently Asked Questions



University community members who believe they have come in contact with someone infected by the novel coronavirus or have contracted the coronavirus are asked to fill out a Novel Coronavirus Information Form.  Please see additional information on steps to take if you believe you have been infected.


You can reduce the risk of spreading novel coronaviruses:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. Help young children do the same.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Practice social distancing (6 feet)
  • Stay home
  • Cover your mouth and nose with your elbow or a tissue when coughing or sneezing, and immediately dispose of the used tissue.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Public health agencies in the United States currently do not recommend that people wear masks when they are in public. Additionally, scientists are not sure whether wearing a mask in public actually keeps healthy people from getting sick.

Wearing a mask may result in people touching their faces more often, which can encourage the spread of germs.

It’s most important for people who are sick to wear a mask in a healthcare setting (such as a waiting room) to avoid exposing other people when they cough or sneeze, or if they are caring for a sick person.

In order to work effectively, masks must fit properly and be removed correctly.

In some parts of the world, mask use is customary. People wear masks often for a variety of reasons, including to avoid pollen and air pollution, as a courtesy to others when they have the common cold, and for other cultural and even social reasons.


The U.S. Centers for Disease Control and Prevention (CDC) recommends cleaning and disinfecting frequently touched surfaces (e.g., door knobs, tables, keyboards light switches). Use a disinfectant registered with the U.S. Environmental Protection Agency (EPA) or a 10% bleach/water solution to clean surfaces.


Avoid blaming anyone or assuming someone has the disease because of the way they look or where they or their families come from.


  • Coronavirus doesn’t recognize race, nationality, or ethnicity
  • Wearing a mask does not mean a person is ill
  • You can interrupt stigma.  Start by sharing accurate information
  • Speak up if you hear, see, or read misinformation or harassment
  • Show compassion and support for those most closely impacted

As information about Coronavirus unfolds, there can be a wide range of thoughts, feelings and reactions. Below is some helpful information and resources.

Common Reactions

Please recognize that there can be a wide range of reactions and that over the next few days or weeks you may experience periods of:

  • Difficulty concentrating and sleeping
  • Anger
  • Hyper-vigilance to your health and body
  • Anxiety, worry, panic
  • Feeling helplessness
  • Social withdrawal

Ways to Manage Fears & Anxieties:

  • Get the facts. Stay informed with the latest health and campus information through the health advisory at: For further information, see the dedicated CDC website.
  • Keep things in perspective. Limit worry and agitation by lessening the time you spend watching or listening to upsetting media coverage. Although you’ll want to keep informed — especially if you have loved ones in affected countries — remember to take a break from watching the news and focus on the things that are positive in your life and things you have control over.
  • Be mindful of your assumptions about others. Someone who has a cough or a fever does not necessarily have coronavirus. Self-awareness is important in not stigmatizing others in our community.
  • Stay healthy. Adopting healthy hygienic habits such as washing your hands with soap and water or an alcohol-based hand sanitizer, frequently, and certainly after sneezing or before/after touching your face or a sick person. Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Avoid touching your eyes, nose and mouth. Avoid contact with others who are sick and stay home while sick
  • Keep connected. Maintaining social networks can help maintain a sense of normalcy, and provide valuable outlets for sharing feelings and relieving stress.
  • Seek additional help. Individuals who feel an overwhelming worry or anxiety can seek additional professional mental health support.

Additional resources and strategies on managing stress an anxiety are available through the American Psychological Association website and LA County Public Health.


Your health plan will cover the care you get if you are diagnosed as having novel coronavirus, based on your plan’s benefits. Anthem Blue Cross and Kaiser Permanente will not charge members for any medically necessary screening and testing for novel coronavirus (COVID-19), including at the hospital (including emergency department), urgent care visits, and provider office visits where the purpose of the visit is to be screened and/or tested for novel coronavirus (COVID-19). Also, you may have already received communication by email from Anthem or Kaiser related to their coronavirus resources.

How to Contact University Health Plans:

Anthem Blue Cross Select PPO and HDHP HSA (800) 759-3030
Anthem HMO (800) 227-3771
Kaiser HMO and Kaiser HRA HMO (800) 464-4000
Spanish (800) 788-0616

Information about University health plans is located on the HR Portal.