Student Resources and Information

Table of Contents

Help with Computer Applications & Software (i.e. Blackboard, WebEx, Zoom)

The Learning Common Academic Technology Support Desk assists students with computer application and software related questions. The help desk specialist provide troubleshooting, individual consultation, orientations and workshops to faculty, students, and staff of the University of La Verne.

Topics included Zoom, Blackboard, WebEx, Qualtrics, Digication, SPSS, MS Office tools, Creativity tools such as Photoshop, iMovies, etc.

The academic Technology help desk hours are 8:00am-8:00pm, Monday-Sunday. For contact information, please visit the Academic Technology Support page.

I Do Not Have a Computer or Reliable Internet at Home

LOANER PROGRAM

The following technology is available for checkout:

  • Laptops w/camera
  • Netbooks w/camera
  • iPads
  • Hotspots (Wifi cards)
  • Webcam
  • Headsets
  • Stylus

Only ONE laptop, netbook, or iPad may be checked out at any given time. All technology is available on a first-come first-served basis.  Students may request technology to be picked up or request it to be mailed to them.

If you need to renew the technology that you have borrowed, please email circulation@laverne.edu.

COMMUNITY RESOURCES

The identified community resources also have support that may be of help to students:

  • Everyone One – Nonprofit dedicated to connecting low-income families to affordable internet service and computers

Disclaimer: University of La Verne does not approve, endorse, or make assurances regarding the above-listed third party companies and resources. These companies and resources are not agents for or under the direction of the university. The university is not a party to any agreement between a student and any listed third-party company or resource. The university does not make and expressly disclaims any warranty, guarantee, or promise of any listed third-party company or resource. Students are under no obligation to use the resources listed.

Access to Computer Lab or Specialized Academic Software

The vast majority of the applications you need for classes are cloud based and can be accessed via the university intranet. For all other applications, you can access them remotely via VDI (Virtual Desktop Infrastructure). VDI instructions are also in the university Intranet . A listing of available software applications is available at VDI Application. You will need to login to the university network to access this information using your network credentials.

Getting Textbooks

The Campus Store is operating under normal business hours, as well as online

Support Services and Offices

University offices such as the Wilson Library, Student Accounts, Accessibility Services, and Academic Success Center are open. Please consult the university websites to identify email addresses and phone numbers.

Athletics

The Athletics Department has resumed in-person activity, with appropriate health and safety protocols in place.

Events & New Student Orientation

The University is planning for in-person and hybrid events. To find a listing of event offerings by departments and student clubs and organizations visit: https://laverne.campuslabs.com/engage/events. For more information or questions about hosting events on Campus Labs Engage, please contact studentlife@laverne.edu

Travel and Study Abroad

All university-sponsored student and employee travel the 2021-22 academic year, including Study Abroad programs, are been reviewed and approved on a case by case bases and requires approval by  a member of the President’s Executive Cabinet. The university encourages any community member considering personal travel to review information and adhere to guidelines available on the CDC website.

Residence Halls

Residence Halls are fully open.  Questions should go to housing@laverne.edu.

Veterans Benefits

On December 21, 2021, the President signed the REMOTE Act into law.  Section two of this law extends the former various COVID-19 protections for GI Bill® students from December 21, 2021, to June 1, 2022.  In part, this means that students who were attending a course that was converted to online training because of COVID-19, and were getting paid the resident rate, may continue to train online, and will continue to receive the resident housing rate.  Hybrid and in-residence (taken at a full time rate) that have been converted to “Remote due to Covid 19” will meet the hybrid/in residence mandate for tuition and full housing benefit eligibility.  Please note that classes that are normally offered Online remain certified as Online.  Students may take online classes, but must be in one hybrid, in-residence or that have been converted to “Remote due to Covid” at all times while enrolled to receive full BHA.

International Students

As the University resumes face-to-face and hybrid instruction, international students must continue to maintain full-time status to fulfill the terms of their visa.  Students in the U.S. with an active status I-20 should work with their academic advisors to make sure that their units are distributed over both sessions of the semester and in-person classes are preferred with some hybrid options.  Regulations have lifted and students on an Initial I-20 are allowed to enter the U.S. once again and can enter the country up to 30 days before their program start date.  They too should make sure that their full-time units are distributed over both sessions of the semester.  Students traveling from abroad that are getting their COVID-19 vaccination prior to travel should make sure that it’s approved by the World Health Organization (WHO).  International students that wish to get their vaccinations here in the U.S. are allowed to do so regardless of citizenship, and should plan their travel accordingly so that they can complete the vaccinations prior to the beginning of the semester.  Students are encouraged to contact the Office of International Services & Engagement with any questions, at international@laverne.edu

Information on Wellbeing, Basic Needs, and Managing Stress

Health and Wellbeing Resources

Ways to Manage Fear and Anxiety

  • Get the facts. Stay informed with the latest health and campus information at: laverne.edu/coronavirus/ and CDC website.
  • Keep things in perspective. Limit worry and agitation by lessening the time you spend watching or listening to upsetting media coverage.
  • Be mindful of your assumptions about others. Someone who has a cough or a fever does not necessarily have coronavirus. Self-awareness is important in not stigmatizing others in our community.
  • Stay healthy. Adopting healthy hygienic habits and follow social distancing guidelines.
  • Keep connected. Maintaining social networks can help maintain a sense of normalcy, and provide valuable outlets for sharing feelings and relieving stress.
  • Seek additional help. Individuals who feel an overwhelming worry or anxiety can seek additional professional mental health support. Students are encouraged to seek help from Counseling and Psychological Services.

Additional resources and strategies on managing stress an anxiety are available through the American Psychological Association website and LA County Public Health.

Campus Resources

  • Counseling & Psychological Services (CAPS) provides virtual sessions and unlimited tele-counseling and in-person appointments in the fall to all students. Students can access CAPS services by calling 909-448-4650 or emailing CAPS@laverne.edu.
  • The Student Health Center is providing in-person appointments and phone consultations . To access Student Health Center support call 909-448-4619 or email studenthealthcenter@laverne.edu.
  • The Leo Food Pantry will provide food boxes once a month.  To access food pantry services email leofoodpantry@laverne.edu.

If you are worried about a student, we encourage you to submit an SOS Report. Reports go to CARE team who follow up with individuals as appropriate. Visit the SOS (Student Outreach and Support) webpage for more information.

Community Resources

The University of La Verne provides this list of third-party resources as a courtesy to students, but does not specifically approve or endorse any of the companies or services listed. It is important for students to read and understand any agreements involved in utilizing any of the listed resources. For more information on community resources and agencies go to the Student Outreach and Support webpage.

Disclaimer: University of La Verne does not approve, endorse, or make assurances regarding the above-listed third party companies and resources. These companies and resources are not agents for or under the direction of the university. The university is not a party to any agreement between a student and any listed third-party company or resource. The university does not make and expressly disclaims any warranty, guarantee, or promise of any listed third-party company or resource. Students are under no obligation to use the resources listed.

Withdrawals

The option to withdraw remains in accordance with existing policy. Students need to officially withdraw online by notifying the Registrar or the regional campus where the student is enrolled. Informing the instructor of intent to withdraw or not attending classes does not constitute official withdrawal from a course. Accounts of students who have received or been credited with financial aid will have funds returned to the appropriate financial aid programs (lending institution or federal/state programs) before any refunds can be issued to the student.

Policies and procedures on withdrawal and tuition refunds are covered in the “Tuition Credits/Refunds” section of the catalog.

Difficulty Making Tuition Payment

This information applies to all students, including undergraduate, graduate, international, and adult learners. If you are having difficulties making payment, we encourage you to contact The Office of Student Accounts to discuss your payment options. You can contact The Office of Student Accounts by phone at 909-448-4060 or email at stuaccts@laverne.edu.

We also encourage you to ensure you have completed the FAFSA application for the current year so you can be considered for all grants, loans, and scholarships for which you may qualify. The FAFSA is available online at fafsa.gov.

Financial Difficulty Information and Resources

This information applies to all students, including undergraduate, graduate, international, and adult learners.

If I need additional assistance for educational-related costs, can I still accept my federal student loans for the 2021-22 academic year?

Yes, as long as you are enrolled at least half-time you can accept federal loans up to two weeks before your last day of attendance for Spring/Summer.

  • You accept your loans through the Financial Aid section of My La Verne. If you had previously declined the loans, or you had not accepted the full amount of a loan, please contact the Office of Financial Aid at 1-800-649-0160 for assistance.
  • Dependent students, your parent can still apply for the federal Parent PLUS loan online at www.studentaid.gov.
  • Graduate/Doctoral students may also apply for additional loan funds through the Graduate PLUS Loan online at www.studentaid.gov

I have been laid off work, what options do I have?

  • First, ensure you have completed the FAFSA application for the current academic year. The FAFSA is completed online at fafsa.gov.
  • Students who have completed the FAFSA and have subsequently had a significant change in income should contact the Office of Financial Aid at finaid@laverne.edu to learn about options.

I am a dependent student and my parents were laid off work, what options do we have?

  • It is similar to students being laid off work. First, ensure you have completed the FAFSA application for the current academic year. The FAFSA is completed online at fafsa.gov.
  • Students who have completed the FAFSA and whose parents have subsequently had a significant change in income should contact the Office of Financial Aid at finaid@laverne.edu to learn about options

I am an international student and my family is having difficulty sending this month’s tuition payment. What are my options?

  • We understand that as a result of the coronavirus pandemic there may be circumstances that delay your ability to settle your student account balance. As such, the university will work with you on a specialized payment plan, or offer a deferral of your account balance through the end of the term and/or summer. If additional financial assistance is needed (not related to your student account balance), please review the information below regarding the Student Emergency Fund.

Financial Aid Q&A (Withdrawals, Direct Loans, and Impact of Prorates)

This information applies to all students, including undergraduate, graduate, international, and adult learners.

How do refunds, prorates impact financial aid awards?

  • Refunds and proration will not impact the federal aid, unless you did not attend a class, you stop attending, or you withdraw from your classes.
  • If university charges are prorated the Office of Financial Aid must also review the university aid to determine if any changes are required.

If I withdraw from my classes, will that impact my financial aid?

Yes, withdrawing from classes can impact your federal aid. Please contact the Office of Financial Aid if you use federal aid (loans or grants), and you are considering withdrawing from your classes. More information is also available at:

If I stop attending my classes, but do not withdraw, will that impact my financial aid?

Yes, if you stop attending before the end of the semester/term it is considered an unofficial withdrawal, and it may impact your federal aid eligibility. Please contact the Office of Financial Aid if you use federal aid (loans or grants), and you are considering withdrawing from your classes. More information is also available at:

Federal Direct Loans

The American Rescue Plan is providing borrower relief by suspending payments and interest accrual until September 30, 2021 for Federal Direct Loans and ED held FFEL loans. This benefit will happen automatically. Visit StudentAid.gov/coronavirus for additional details.