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Student Resources and Information

Table of Contents

Help with Blackboard and Tutoring

The Academic Success Center has staff available providing Blackboard support for all La Verne students. To set up a Blackboard coaching session, go to theTechnology Coaching page.

I Do Not Have a Computer or Internet at Home

A limited number of loaner equipment items (i.e. laptop computers, iPads, wifi cards, etc.) will be available at the Campus Safety Office during March 23-27 from 10:00a-4:00pm . Direct questions to the library at or (909) 448-4300. Please see the Coronavirus Library Update for more information.

Several companies are offering two months free internet:

  • Comcast is offering two months free to new customers and unlimited date for no additional charge
  • Charter/Spectrum: Charter to offer free spectrum broadband & Wi-Fi for 60 days for new college student holds.
  •  Xfinity – Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers.

Access to Computer Lab Software

The vast majority of the applications you need for classes you can access remotely via VDI (Virtual Desktop Infrastructure).

VDI instructions are in the university intranet for all to access. Login to access this information using your network credentials. The direct link to these materials is located here.  For additional information on understanding if you need access to VDI see the attached decision tree document.

Support Services and Offices

University offices such as the Library, Student Accounts, Accessibility Services, and Academic Success Center are operating virtually/online. Students should look to engage those office via phone, email, or virtually.

Please consult the university websites to identify email addresses and phone numbers.

  • The Academic Success Center is committed to providing a high level of service during this time, and center operations are continuing through email, telephone, and online appointments. 

If you have general questions about our services and how to access your account online, please visit our website at If your matter is urgent, try reaching us by phone at 909-448-4342 or email:

  • Academic Advising & Registration – Traditional Undergraduates.   See advising memo.
  • Career Center –Select Career Center programs have been moved online or temporarily postponed. Please visit Handshake for an updated schedule.  Should you need assistance during this time, please contact us directly at or connect with us on Handshake.
  • The Office of First Generation and Peer Mentoring will continue to provide services for students using Webex.  Please check your university email regularly as we will share information about events/programs via email. For questions, comments or concerns, please email Aracely Torres or
  • Accessibility Services will continue to work closely with students with documented disabilities and provide accommodations as needed.  Contact or 909-448-4938.
  • Counseling and Psychological Services will be conducting appointments via phone. Students (Traditional, Non-Traditional, and Grad) can email (include name, SID, and call back number) to schedule phone appointments. If it’s a crisis, call (909) 448-4650.
  • Student Health Center will be providing tele-medicine for students, staff, and faculty. Appointments may also be made for assistance with medical prescriptions refills and medical referrals (as appropriate). Please call 909-448-4619.
  • Office of International Services & Engagement. Please email any questions or concerns at, For additional guidance, see  OISE Memo
  • Library – The Library building is closed but services are provided virtually. See information on hours and operations.
  • Student Life: ASULV will be continuing to meet virtually and CAB is exploring virtual program models. Student Club information will be done through Campus Labs.  See Office of Student Life memo.
  • Scheduling and Events – The Scheduling and Events department is working remotely to process any new events/meetings for anything after June 1, 2020. You may still access 25Live to request your space if you have been trained and have your log-in. Our contact during this time will remain the same, or (909) 448-4910.
  • Food Pantry – The Food Pantry will be doing disbursements of boxes in April. To apply for a box, for additional information, or to make a donation go here.

New Credit/No Credit Option for Spring Grades

Due to the extraordinary impact of COVID-19 and the move of all courses online, the university is making an exception to its Credit/No Credit (CRD/NCR) policy for spring 2020 semester/term. For more information on policy click here

Suspension of AW, AP, AD for Spring 2020

Undergraduate students who were in good standing, or were on academic warning (AW), academic probation (AP) or Academic Dismissal going into the spring 2020 semester will continue to be on their respective academic standing tracks regardless of spring grades. If spring 2020 grades improve a student’s GPA to current policy standards, the student would be removed from warning, probation, or dismissal. This policy does not apply to graduate students.

Events, Athletics, and Commencement

All university events are suspended, postponed, or will be moved online for the remainder of the spring semester/term. All spring 2020 commencement ceremonies and related events are postponed.

Residence Halls

Residents vacated the Res Halls as of March 20th.  Only students needing housing assistance have been allowed to remain in the residence halls.  Students needing housing assistance should contact

The Spot Dining Hall has closed for the remainder of the semester. Meal accommodations are being provided for students who needed housing assistance.

A prorated refund was issued for room and meal plan for students who moved out.

Questions should go to

Information for Student Workers

If you are a student worker with a job through the Federal Work-Study program, you will be required to telework if you are able to work remotely. If you are not able to work remotely, you will still be paid according to the schedule you would have worked if you had been working on campus. If you are a student worker with a job that is not through the Federal Work-Study program, you may apply to receive leave previously donated by employees to the Catastrophic Leave Bank. Contact your supervisor and the Human Resources Department for guidance and support.

Getting Textbooks

The bookstore is operating online. Please visit where you can shop online anytime, currently with FREE SHIPPING.

FOLLETT is partnering with Redshelf and is offering seven free digital textbooks for students. Go to and click the free textbook link or go here.

Business and Community Resources

The University of La Verne provides this list of third-party resources as a courtesy to students, but does not specifically approve or endorse any of the companies or services listed. It is important for students to read and understand any agreements involved in utilizing any of the listed resources.

  • Food Insecurity: The organization is called Everytable and the have a hotline for people who need food. You can read more about it here.
  • 30 day Self-Storage: U-Haul is offering 30 Days Free Self-Storage to help college students impacted by unforeseen schedule changes.

Disclaimer: University of La Verne does not approve, endorse, or make assurances regarding the above-listed third party companies and resources. These companies and resources are not agents for or under the direction of the university. The university is not a party to any agreement between a student and any listed third-party company or resource. The university does not make and expressly disclaims any warranty, guarantee, or promise of any listed third-party company or resource. Students are under no obligation to use the resources listed.

Veterans Benefits

VA is working with Congress on to preserve GI Bill benefits for impacted students during this time.

Tips for Coping With Stress

As information about novel coronavirus unfolds, there can be a wide range of thoughts, feelings and reactions. Over the next few days or weeks you may experience periods of:

  • Difficulty concentrating and sleeping
  • Anger
  • Hyper-vigilance to your health and body
  • Anxiety, worry, panic
  • Feeling helplessness
  • Social withdrawal

Ways to Manage Fear and Anxiety

  • Get the facts. Stay informed with the latest health and campus information at: and CDC website.
  • Keep things in perspective. Limit worry and agitation by lessening the time you spend watching or listening to upsetting media coverage.
  • Be mindful of your assumptions about others. Someone who has a cough or a fever does not necessarily have coronavirus. Self-awareness is important in not stigmatizing others in our community.
  • Stay healthy. Adopting healthy hygienic habits and follow social distancing guidelines.
  • Keep connected. Maintaining social networks can help maintain a sense of normalcy, and provide valuable outlets for sharing feelings and relieving stress.
  • Seek additional help. Individuals who feel an overwhelming worry or anxiety can seek additional professional mental health support. Students are encouraged to seek help from Counseling and Psychological Services.

Additional resources and strategies on managing stress an anxiety are available through the American Psychological Association website and LA County Public Health.

Access Health and Wellbeing Resources

Tuition and Fees

Tuition and most fees for spring 2020 will remain unchanged. Academic instruction will continue so that academic progress is not impeded by the novel coronavirus situation. The University of La Verne continues to provide a high quality and personal education online.

The option to withdraw remains in accordance with existing policy. Students need to officially withdraw online by notifying the Registrar or the regional campus where the student is enrolled. Informing the instructor of intent to withdraw or not attending classes does not constitute official withdrawal from a course. Accounts of students who have received or been credited with financial aid will have funds returned to the appropriate financial aid programs (lending institution or federal/state programs) before any refunds can be issued to the student.

Policies and procedures on withdrawal and tuition refunds are covered in the “Tuition Credits/Refunds” section of the catalog.

Room and Meal Credits and Refunds

The University of La Verne will provide pro-rated reductions of room and meal charges for the remainder of the spring semester/term for all students vacating the residence halls. All residents moving out will be issued a daily prorate as communicated by the Housing Office. Once vacated, the Office of Student Accounts will begin crediting the student’s account. Once the student moves out of the residence hall, a credit will appear on their account within 5-10 business days. Once applied, the credit will go toward any unpaid charges. If the student has a zero balance, they will receive a refund by direct deposit or check within 14 days of the date the student’s account goes into a refund status. For students who received a community engagement award to assist with room and meal charges, this grant will be prorated accordingly.

I received a housing adjustment, how does it affect my account?

If you were in housing, your room and board charges were prorated. This prorate was applied to your student accounts and it reduced your balance. If you did not have a balance, a refund has been or will be requested.

Leo Dollars

Leo dollars are part of the cost for meal plans.  When meal plans are prorated, that is also inclusive of the Leo dollar value.

Lab Fees

The university will be transitioning all labs to an online delivery. The lab fees paid by students will be utilized to deliver high quality learning experiences using a virtual format.   Those classes that we are unable to move to a virtual format by April 3 will be prorated accordingly.


The Associated Students of University of La Verne voted to refund $100 of the ASULV fee for spring to all full-time traditional undergraduate students. This refund will be credited to the student account, and will apply and reduce current balances. If the student has a zero balance, they will receive a refund by direct deposit or check within 14 days of the date the student’s account goes into a refund status. The credit of $100 will appear on the student account no later than March 27.

Health Fee

The health fee will remain unchanged.  Many of the services associated with the health fee are still being offered students.    The Health center is engaging in tele-medicine, this includes medical consultations, referrals to providers for additional service, and re-filling prescriptions. The Student Health Insurance is in effect and students are able to use it with medical providers near their home.  The Counseling center also continues to provide tele-counseling services to all students.

Students can access Health Center services or get additional information about the health insurance by calling 909-448-4619. Students can access CAPS services by emailing

How do I know if I have a credit on my account?

Please log on to MyLaVerne Portal and view My Student Account Center. If you see a negative number on your account, you will be receiving a refund within 14 business days of the account going into a credit status. We encourage you to sign up for direct deposit through MyLaVerne Portal. See the step-by-step instructions by clicking here.

For questions about refunds contact Student Accounts at

Travel and Study Abroad

All university-sponsored student and employee travel, both international and domestic, scheduled for the rest of the semester/term will be cancelled unless approved by senior leaders. The university encourages any community member considering personal travel to review information and adhere to guidelines available on the CDC website . International students concerned about travel should contact our our International Services and Engagement Office. It will work with you and advise on actions to take to maintain your visa status and provide other options available to ensure your continued academic success.

Difficulty Making Tuition Payment

This information applies to all students, including undergraduate, graduate, international, and adult learners. If you are having difficulties making payment, we encourage you to contact The Office of Student Accounts to discuss your payment options. You can contact The Office of Students by phone at (909) 448-4060 or email

We also encourage you to ensure you have completed the FAFSA application for the current year, so you can be considered for and offered any grants, loans, or scholarships you may qualify for. The FAFSA is completed online at For Spring and Summer 2020, complete the 2019/2020 FAFSA.

Financial Difficulty Information & Resources

This information applies to all students, including undergraduate, graduate, international, and adult learners.

If I need additional assistance for educational-related costs, can I still accept my federal student loans for the 2019-20 academic year?

Yes, as long as you are enrolled at least half-time you can accept federal loans up to two weeks before your last day of attendance for Spring/Summer.

  • You accept your loans through the Financial Aid section of My La Verne. If you had previously declined the loans, or you had not accepted the full amount of a loan, please contact the Office of Financial Aid at 1-800-649-0160 for assistance.
  • Dependent students, your parent can still apply for the federal Parent PLUS loan online at
  • Graduate/Doctoral students may also apply for additional loan funds through the Graduate PLUS Loan online at

I have been laid off work, what options do I have?

  • First, ensure you have completed the FAFSA application for the current academic year. The FAFSA is completed online at To be considered for financial aid for Spring and Summer, complete the 2019/2020 FAFSA application. For aid for Fall 2020 through Summer 2021, complete the 2020/2021 FAFSA application.
  • Students who have completed the FAFSA and have subsequently had a significant change in income should contact the Office of Financial Aid at to learn about options.

I am a dependent student and my parents were laid off work, what options do we have?

  • It is similar to students being laid off work, first, ensure you have completed the FAFSA application for the current academic year. The FAFSA is completed online at To be considered for financial aid for Spring and Summer, complete the 2019/2020 FAFSA application. For aid for Fall 2020 through Summer 2021, complete the 2020/2021 FAFSA application.
  • Students who have completed the FAFSA and whose parents have subsequently had a significant change in income should contact the Office of Financial Aid at to learn about options

I am an international student and my family is having difficuty sending this month’s tuition payment.  What are my options?

  • We understand that as a result of the Coronavirus Pandemic there may be circumstances that delay your ability to settle your Student Account balance.  As such, the University will work with you on a specialized payment plan, offer a deferral of your account balance through the end of the term and/or summer, and will not assess late fees to your student account.  If additional financial assistance is needed (not related to your student account balance), please review the information below regarding the Student Emergency Relief Fund.


Financial Aid Q&A (Withdrawals, Direct Loans, and Impact of Prorates)

This information applies to all students, including undergraduate, graduate, international, and adult learners.

How do refunds, prorates impact financial aid awards?

  • Refunds and proration will not impact the federal aid, unless you did not attend a class, you stop attending, or you withdraw from your classes.
  • If university charges are prorated the Office of Financial Aid must also review the university aid to determine if any changes are required.

If I withdraw from my classes, will that impact my financial aid?

Yes, withdrawing from classes can impact your federal aid. Please contact the Office of Financial Aid if you use federal aid (loans or grants), and you are considering withdrawing from your classes. More information is also available at:

If I stop attending my classes, but do not withdraw, will that impact my financial aid?

Yes, if you stop attending before the end of the semester/term it is considered an unofficial withdrawal, and it may impact your federal aid eligibility. Please contact the Office of Financial Aid if you use federal aid (loans or grants), and you are considering withdrawing from your classes. More information is also available at:

Federal Direct Loans

The CARES Act is providing borrower relief by suspending payments and interest accrual until September 30, 2020 for Federal Direct Loans and ED held FFEL loans. This benefit will happen automatically. Visit for additional details.


The CARES Act provides a variety of financial support to individuals and organizations affected by the COVID-19 crisis.  We are pleased to be able to provide these funds to our students in the form of emergency financial aid grants. Students may apply for these grants of up to $1,500. For complete information and to apply, please visit

The CARES Act grants are to help cover students’ unexpected expenses resulting from the pandemic, such as food, housing, course materials, technology, health care, and child care. The grants will be awarded on a rolling basis until funds run out. They do not have to be repaid.

To qualify for a CARES Act grant, students must:

  • Be currently enrolled in a program that met in person prior to the transition to online classes. Online-only students are not eligible.
  • Have a FAFSA on file, demonstrating eligibility to receive federal financial aid.
  • Be a citizen of the United States. International and undocumented students are not eligible for CARES awards, per federal guidelines.
  • Provide documentation of expenses for all grant requests over $750.


Registering for Fall 2020 (Traditional Undergraduates)

For more information click here