{"id":52,"date":"2014-07-28T18:06:10","date_gmt":"2014-07-28T18:06:10","guid":{"rendered":"https:\/\/laverne.edu\/step-up\/?page_id=52"},"modified":"2024-12-09T15:25:18","modified_gmt":"2024-12-09T23:25:18","slug":"effective-helping","status":"publish","type":"page","link":"https:\/\/laverne.edu\/step-up\/effective-helping\/","title":{"rendered":"Strategies for Effective Helping"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-66\" src=\"https:\/\/laverne.edu\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/Effective1.jpg\" alt=\"Effect Strategies\" width=\"300\" height=\"200\" srcset=\"https:\/\/laverne.edu\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/Effective1.jpg 400w, https:\/\/laverne.edu\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/Effective1-300x200.jpg 300w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>In addition to the 5 Decision Making Steps, there are a number of strategies you can use for effective helping. (For action steps in each topic area please go to that specific topic):<\/p>\n<ul>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#emergency\">Emergency Helping \u2014 General Strategies<\/a><\/li>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#nonemergency\">Non-Emergency Helping \u2014 General Strategies<\/a><\/li>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#formula\">The 5-Point Formula\/Script<\/a><\/li>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#within\">Within Your Team<\/a><\/li>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#emotion\">When Dealing with High Emotion<\/a><\/li>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#increase\">How to Increase Helping<\/a><\/li>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#intervention\">5 Intervention Styles<\/a><\/li>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#value\">Making Value-Based Decisions<\/a><\/li>\n<li><a href=\"https:\/\/laverne.edu\/step-up\/strategies-for-effective-helping\/#core\">The 5 Core Questions<\/a><\/li>\n<\/ul>\n<h2>Emergency Helping \u2014 General Strategies<\/h2>\n<p>Emergency situations unfold quickly and often require immediate helping responses.<\/p>\n<p>Carefully assess the entire situation\/circumstances before making any decisions or taking any action. Choose the most effective ways of helping for that particular situation. Be sure to not make the situation escalate.<\/p>\n<p>Consider both direct and indirect ways to intervene:<\/p>\n<ul>\n<li>Direct: You take responsibility as the primary helper.<\/li>\n<li>Indirect: You request that someone else take responsibility as the primary helper (e.g., the Police, Emergency Medical Trained or EMT personnel, Athletic Administrators, etc.)<\/li>\n<\/ul>\n<h2>Non-Emergency Helping \u2014 General Strategies<\/h2>\n<p><strong>Non-emergency situations unfold more slowly and allow more careful planning of a helping response.<\/strong><\/p>\n<p><strong>Consider both direct and indirect ways to intervene:<\/strong><\/p>\n<ul>\n<li><strong><em>Direct:<\/em><\/strong>\u00a0You speak with the person directly.<\/li>\n<li><strong><em>Indirect:<\/em><\/strong>\u00a0Talk to another person who you feel could be helpful or give guidance and direction \u2014 teammate, counselor, administrator, coach.<\/li>\n<\/ul>\n<p><strong><em>Note:<\/em><\/strong>\u00a0If you do not act immediately, don\u2019t ignore the situation. Just because you don\u2019t act right then and there doesn\u2019t mean you can\u2019t do it later!<\/p>\n<p><strong>Whatever response you choose, remember the following:<\/strong><\/p>\n<ul>\n<li>Consider frequency, duration, and intensity\/severity when evaluating a situation.<\/li>\n<li>Determine the barrier for the person if possible \u2014 motivation, ability,y or environment.<\/li>\n<li>Know your limits as a helper \u2014 engage others as necessary.<\/li>\n<li>Be sensitive, understanding, and non-judgmental.<\/li>\n<li>Challenge misperceptions \u2013 Express your true feelings\/beliefs.<\/li>\n<li>Identify the red flags and anticipate problems.<\/li>\n<li>Determine the priority goal; Formulate a plan; Prepare\/practice what you want to say.<\/li>\n<li>Interrupt\/distract\/delay a situation you think might be problematic \u2014 before it becomes an emergency!<\/li>\n<li>Set boundaries \u2014 do not make excuses for the person or otherwise enable them.<\/li>\n<li>Conduct conversations in a safe environment.\u00a0<strong>Maintain mutual respect and mutual purpose.<\/strong><\/li>\n<li><strong>Remember the Law of Delivery:<\/strong>\u00a0<em>Who<\/em>\u00a0(person\/s),\u00a0<em>What<\/em>\u00a0(content),\u00a0<em>When<\/em>\u00a0(timing),\u00a0<em>Where<\/em>\u00a0(location\/privacy),\u00a0<em>Why<\/em> (reasons), and\u00a0<em>How<\/em>\u00a0(tone).<\/li>\n<\/ul>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-60\" src=\"https:\/\/laverne.edu\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/Effective.jpg\" alt=\"\" width=\"250\" height=\"378\" srcset=\"https:\/\/laverne.edu\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/Effective.jpg 250w, https:\/\/laverne.edu\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/Effective-198x300.jpg 198w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>The 5-Point Formula\/Script<\/h2>\n<h3>The 5-Point Formula<\/h3>\n<p><strong>I Care<\/strong><br \/>\nLet the person know you care about him\/her and that because of the significance of the relationship you need to discuss something very important. Both start and end the discussion with an emphasis that you are doing this out of genuine concern, caring, and respect for the person, sandwiching the difficult feedback between strong positives. Choose words you are comfortable with and fit your style.<\/p>\n<p><strong>I See<\/strong><br \/>\nReport\/Review actual events with your friend, as you perceive them. Remember you are evaluating the behavior, not the person. Try to limit your statements to observable, irrefutable facts. The more you have, the better.<\/p>\n<p><strong>I Feel\u00a0<\/strong><br \/>\nTell the person your own feelings using \u201cI statements\u201d to reveal your feelings.<\/p>\n<p><strong>I Want<\/strong><br \/>\nTell the person what you would like to see happen.<\/p>\n<p><strong>I Will<\/strong><br \/>\nSpecify what you will or will not do. Only set ultimatums if you can, and will, stick to them.<\/p>\n<p><em>Adapted from University of Massachusetts, Amherst Health Services, Virginia Alcohol Safety Action Program, and The BACCHUS Network.<\/em><\/p>\n<h3>Script<\/h3>\n<p><strong>I Care\u00a0<\/strong><br \/>\n\u201cJohn, do you have a minute? Because you\u2019re such a good friend and I really care about you, I want to talk to you about something very important.\u201d<\/p>\n<p><strong>I See<\/strong><br \/>\n\u201cI\u2019ve been noticing that you are not going to class as much and your practices haven\u2019t been as productive lately. From my perspective, you really don\u2019t seem to be yourself. I\u2019ve seen you drinking more when we go out and it seems to be more frequent than in the past. You even got into that fight last weekend at the party and I\u2019ve never seen that from you before.\u201d<\/p>\n<p><strong>I Feel\u00a0<\/strong><br \/>\n\u201cI\u2019m worried about how it is affecting you \u2014 personally, in school, and on the team. To be honest I\u2019m also scared about what could happen to you.\u201d<\/p>\n<p><strong>I Want<\/strong><br \/>\n\u201cJohn, I want what\u2019s best for you and the team. I\u2019d like to see you get some help \u2013 and sooner rather than later \u2014 at least talk to someone \u2014 either Coach Jones or even someone at our Counseling Center. You have so much to offer and the team really needs you! I\u2019d really hate for something bad to happen because of a poor decision.\u201d<\/p>\n<p><strong>I Will<\/strong><br \/>\n\u201cI\u2019d be willing to go with you if you want. I want to support you however I can because I respect you and you are very important to me \u2014 and to the team \u2014 but I will not lie for you and I will not watch you continue to make unhealthy choices. I\u2019m really concerned John.\u201d<\/p>\n<p><strong>Other possible phrases to which to confront a teammate or another person:<\/strong><\/p>\n<ul>\n<li>\u201cThe team needs you and expects more from you.\u201d<\/li>\n<li>\u201cThis is (X school). That is not what we are about.\u201d<\/li>\n<li>\u201cI know you are better than that.\u201d<\/li>\n<li>\u201cYou know that\u2019s not OK.\u201d<\/li>\n<li>Make the target goal inflexible but the process to reach it flexible.<\/li>\n<li>Be curious\/ask questions to understand from their point of view. (Perspective taking)<\/li>\n<li>Use contrasting to clarify misunderstandings. (e.g. What I DON\u2019T want is X, what I DO want is Y).<\/li>\n<li>Ask permission if the topic is sensitive.<\/li>\n<li>Avoid \u201cabsolutes\u201d (always, never, etc.)<\/li>\n<li>Avoid gossiping and rumor spreading.<\/li>\n<li>Be ready for a negative reaction. People can feel attacked when confronted and can get angry. Assure them that you care about them and are concerned about their behavior.<\/li>\n<li>Take care of yourself \u2014 it can be difficult on helpers as well.<\/li>\n<li>Follow up.<\/li>\n<\/ul>\n<h2>Within Your Team<\/h2>\n<ul>\n<li>Create shared and agreed-upon acceptable standards of behavior. (We can do X, we cannot do Y).<\/li>\n<li>Emphasize strength in numbers.<\/li>\n<li>Create plans together to avoid high-risk situations.<\/li>\n<li>Explain the expectation to intervene.<\/li>\n<li>Make it relevant to the team and to achieving team goals.<\/li>\n<li>Empower teammates to Step UP!<\/li>\n<li>Acknowledge and reinforce caring behaviors.<\/li>\n<li>Allow teammates to air thoughts\/feelings.<\/li>\n<li>Practice skills and strategies to Step UP!<\/li>\n<\/ul>\n<h2>When Dealing with High Emotion<\/h2>\n<p><strong>3 things TO do:<\/strong><\/p>\n<ol>\n<li>Ensure your safety<\/li>\n<li>Try to dissipate the emotion<\/li>\n<li>Consider the other person\u2019s perspective<\/li>\n<\/ol>\n<p><strong>3 things to NOT do:<\/strong><\/p>\n<ol>\n<li>Don\u2019t get caught up in the moment<\/li>\n<li>Don\u2019t one-up the person<\/li>\n<li>Don\u2019t patronize<\/li>\n<\/ol>\n<p><strong>Don\u2019t deal with content until you deal with emotion.<\/strong><\/p>\n<h2>How to Increase Helping<\/h2>\n<ol>\n<li>Encourage prosocial\/helping behavior.<\/li>\n<li>Increase and optimize the 5 Decision Making Steps.<\/li>\n<li>Reduce inhibiting factors (pluralistic ignorance, conformity,<br \/>\nspiral of silence, etc.)<\/li>\n<li>Increase identification of risk factors.<\/li>\n<li>Make \u201cin-group\u201d more inclusive.<\/li>\n<li>Practice perspective-taking.<\/li>\n<li>Increase knowledge, skills, and confidence.<\/li>\n<\/ol>\n<h2>5 Intervention Styles<\/h2>\n<p>Human behavior is complex and intervention styles will depend on situations and roles. Everyone is a mix of all styles, but most people have tendencies toward one or two styles.\u00a0<em>The goal is to increase understanding of your style, others\u2019 style, and how to interact for the best intervention.<\/em><\/p>\n<p><em>Adapted from the work of Jeff Janssen and the DiSC\u00a9 Behavioral Assessment.<\/em><\/p>\n<ul>\n<li><a href=\"\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/StepUP_Intervention_Styles.pdf\">View in PDF format<\/a><\/li>\n<\/ul>\n<h3>Shark (D)<\/h3>\n<ul>\n<li><strong>Approach to intervention:<\/strong>\u00a0<em>Dominant<\/em>;\u00a0<em>Results oriented.<\/em>\u00a0Get it done. Likes to take charge and be in control. Intervention is more direct.<\/li>\n<li><strong>Strengths<\/strong>: Direct, confident, strong-willed, driven, forceful, competitive, assertive, pushes group to achieve, expresses opinion; performs well under pressure and in clear-cut emergencies.<\/li>\n<li><strong>Weaknesses<\/strong>: Can be insensitive, impatient, blunt, sarcastic, aggressive, and make situations worse; can be viewed as arrogant, \u201cknow it all\u201d; doesn\u2019t give much thought to intervention method; prefers \u201cwinning\u201d over compromise.<\/li>\n<li><strong>Can intervene more effectively<\/strong>: Warmth, patience, empathy, humility, tact, and consideration of others\u2019 ideas.<\/li>\n<li><strong>When intervening with a Shark<\/strong>: Sharks are driven by power, authority, and success. Address issues directly, and efficiently and focus on the desired results; support your concerns with facts; avoid challenging their perceived authority; focus on resolving the problem rather than being \u201cright\u201d; avoid repeating yourself or giving too many details; avoid taking their candor personally.<\/li>\n<\/ul>\n<h3>Fox (I)<\/h3>\n<ul>\n<li><strong>Approach to intervention:<\/strong>\u00a0<em>Influential<\/em>;\u00a0<em>People oriented.<\/em> Get buy-in\/approval. Likes to inspire and be recognized for their contribution. Intervention is more direct.<\/li>\n<li><strong>Strengths<\/strong>: Social, enthusiastic, energetic, optimistic, persuasive, charming; can mobilize a group and fight through groupthink and pluralistic ignorance.<\/li>\n<li><strong>Weaknesses<\/strong>: Impulsive, disorganized, lack of follow-through; can rely solely on gut feelings; not great listener; can be outspoken and monopolize the conversation.<\/li>\n<li><strong>Can intervene more effectively:<\/strong><span> by focusing<\/span>\u00a0on details, patience, listening more, following through, being more objective, and confronting problems.<\/li>\n<li><strong>When intervening with a Fox:\u00a0<\/strong>Foxes are driven by social recognition, group activities, and friendly relationships. Be encouraging<strong>,\u00a0<\/strong>respectful, positive, and collaborative; recognize and solicit their contributions and ideas; present new approaches; let them talk and have them be part of the solution; show how actions will gain favorable attention and approval; don\u2019t let them lose face or steal their limelight \u2013 make it clear it\u2019s about the issue, not them as a person.<\/li>\n<\/ul>\n<h3>Teddy Bear (S)<\/h3>\n<ul>\n<li><strong>Approach to intervention:\u00a0<\/strong><em>Steady<\/em><strong>;\u00a0<\/strong><em>Team-oriented.<\/em>\u00a0Work together<em>. I like<\/em> to be systematic, collaborative, and accommodating; don\u2019t want to offend others. Intervention is more indirect.<\/li>\n<li><strong>Strengths<\/strong>: Calm, patient, stable, even-tempered, practical, good listener, team player, amiable, empathetic, understanding, and humble.<\/li>\n<li><strong>Weaknesses<\/strong>: Overly accommodating; indecisive; passive; tendency to avoid change; can prioritize relationships, avoiding conflict and needing to be liked over confronting a problem; give in to peer pressure; can perceive costs as greater than rewards.<\/li>\n<li><strong>Can intervene more effectively: <\/strong>Addressing issues quickly and directly, taking initiative; showing self-confidence and courage, speaking up and taking a stand for what they believe in; and aking a more active leadership role.<\/li>\n<li><strong>When intervening with a Teddy Bear:\u00a0<\/strong>Teddy Bears are driven by the desire to maintain stable environments, appreciation, collaboration, and opportunities to help. Be relaxed, supportive, sincere, and cooperative; express interest in them; show them you care about resolving the issues; be direct without being confrontational or aggressive; respect traditions, procedures, and systematic practices; don\u2019t rush them \u2013 give them time to process the info; don\u2019t be critical or demanding.<\/li>\n<\/ul>\n<h3>Turtle (C)<\/h3>\n<ul>\n<li><strong>Approach to intervention:\u00a0<\/strong><em>Conscientious<\/em><strong>;\u00a0<\/strong><em>Detail-oriented.<\/em> Do it right. Want intervention to be the best it can be? Intervention is more indirect.<\/li>\n<li><strong>Strengths<\/strong>: Analytical, precise, systematic, cautious, diplomatic, tactful, will give careful consideration to intervention; high concern for quality.<\/li>\n<li><strong>Weaknesses<\/strong>: Slow to act. Can be overly critical; tendency to overanalyze; can be blunt; misses important times to intervene early; can fall into pluralistic ignorance trap; rationalizes inaction as \u201cnone of my business\u201d; thinks\/hopes someone else will do something.<\/li>\n<li><strong>Can intervene more effectively:<\/strong>\u00a0Acting more quickly; acknowledging others\u2019 feelings and needs (perspective taking); cooperating with and involving others; looking beyond data, not getting bogged down with details; being more direct with interventions.<\/li>\n<li><strong>When intervening with a Turtle:\u00a0<\/strong>Turtles are driven by opportunities to use their expertise, gain knowledge, and impact the situation with quality intervention. Be logical, organized, and accurate when intervening. Support your position with logic and facts; minimize emotional language; give them space and time to process information; allow personal space and independence; stay away from forceful tactics \u2013 be patient, persistent,t and diplomatic.<\/li>\n<\/ul>\n<h3>Owl<\/h3>\n<p><strong>NOTE: All styles can be an Owl by best using their strengths and responding appropriately and effectively to the situation.<\/strong><\/p>\n<ul>\n<li><strong>Approach to intervention:<\/strong>\u00a0<em>Holistic<\/em>;\u00a0<em>Situation-oriented.<\/em> A more complete intervention; driven by achieving the best outcome; uses an inclusive, complete approach.<\/li>\n<li><strong>Strengths<\/strong>: A resourceful and creative problem solver; selfless and doesn\u2019t care who gets credit; adapts their style to fit behavioral\/situational needs of others.<\/li>\n<li><strong>Weaknesses<\/strong>: Need to gain experience in certain circumstances.<\/li>\n<li><strong>Can intervene more effectively: <\/strong>Continuing to hone skills in various and diverse situations.<\/li>\n<\/ul>\n<h2>Making Value-Based Decisions<\/h2>\n<p>As a bystander, one way to Step UP! is to get those involved in a situation to think about how current actions lead to future consequences. Remind them that what feels beneficial at the time may have greater long-term costs. In other words, are the \u201crewards\u201d of the moment more valuable than the potential costs of the future (e.g., loss of scholarship; suspension\/expulsion; criminal record, etc.)? Also, consider how long the \u201crewards\u201d last vs. how long the \u201ccosts\u201d last. How long will your choice impact your life a day\/week\/month or year later? Considering possible costs and rewards over time can be eye-opening.<\/p>\n<p>Help others by getting them to stop and think about what they are doing \u2014 or about to do. Is their decision aligned with their stated values? Will it jeopardize their future? Their goals? Their reputation? What they\u2019ve worked so hard for? What you\u2019ve ALL worked so hard for? Losing a teammate, even for a short period of time, may cost them (and you) in more ways than one. While it is important to support your teammates, it isn\u2019t always easy to know how to best do this. Blindly following actions and\/or not intervening in a situation you know in your gut to be wrong, is NOT supporting a teammate but rather assisting in their future troubles.<\/p>\n<p><em>Please see the\u00a0<a href=\"\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/STEPUP_Worksheet_Scenario.pdf\">Scenario Worksheet<\/a>\u00a0in Appendix B for an example.<\/em><\/p>\n<h2>The 5 Core Questions<\/h2>\n<p><strong>Please consider the following 5 Core Questions for situations in which you may need to intervene.<\/strong><\/p>\n<p>More topic-specific questions are provided in the topics section of this website. (<em>Also see the\u00a0<a href=\"\/step-up\/wp-content\/uploads\/sites\/54\/2014\/07\/STEPUP_Worksheet_Scenario1.pdf\">Scenario Worksheet<\/a>\u00a0in Appendix B.<\/em>)<\/p>\n<ol>\n<li>What is the goal?<\/li>\n<li>Discuss the Five Decision Making Steps:\n<ol>\n<li><strong>Notice the Event<\/strong>(At what point could you notice?)<\/li>\n<li><strong>Interpret it as a Problem\/Emergency<\/strong>(What are the red flags?)<\/li>\n<li><strong>Assume Personal Responsibility<\/strong>(What could you do?)<\/li>\n<li><strong>Have the Skills to Intervene<\/strong>(What knowledge\/skills are necessary?)<\/li>\n<li><strong>Implement the Help \u2013 Step UP! <\/strong>(What are direct and indirect ways<br \/>\nto help?)<\/li>\n<\/ol>\n<\/li>\n<li>What could you do to make the intervention Safe, Early, and Effective?<\/li>\n<li>Costs\/Rewards \u2013 What are the benefits of intervening? What are some costs? What are some costs of NOT intervening?<\/li>\n<li>Perspective Taking \u2013 How would you feel if you were the \u201cvictim\u201d? What would you be thinking? What would you want others to do for you?<\/li>\n<\/ol>\n<p>Also, consider what other bystander behavior factors could be involved in certain circumstances (pluralistic ignorance, conformity, diffusion of responsibility, etc.).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In addition to the 5 Decision Making Steps, there are a number of strategies you can use for effective helping. (For action steps in each topic area please go to that specific topic): Emergency Helping \u2014 General Strategies Non-Emergency Helping \u2014 General Strategies The 5-Point Formula\/Script Within Your Team When Dealing with High Emotion How [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Strategies for Effective Helping | Step Up Program | University of La Verne<\/title>\n<meta name=\"description\" content=\"In addition to the 5 Decision Making Steps, there are a number of strategies you can use for effective helping.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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