{"id":459,"date":"2026-02-25T17:09:53","date_gmt":"2026-02-25T17:09:53","guid":{"rendered":"https:\/\/laverne.edu\/student-outreach\/?page_id=459"},"modified":"2026-02-25T17:10:03","modified_gmt":"2026-02-25T17:10:03","slug":"how-to-support-students-experiencing-difficult-life-circumstances","status":"publish","type":"page","link":"https:\/\/laverne.edu\/student-outreach\/how-to-support-students-experiencing-difficult-life-circumstances\/","title":{"rendered":"How to Support Students Experiencing Difficult Life Circumstances"},"content":{"rendered":"<h5>Core Principles<\/h5>\n<ul>\n<li><span class=\"TextRun SCXW222982458 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW222982458 BCX0\">Acknowledge and validate<\/span><\/span><span class=\"EOP SCXW222982458 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span>\n<ul>\n<li><span class=\"TextRun SCXW220111288 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW220111288 BCX0\">A simple \u201cThank you for letting me know\u201d can reduce student anxiety<\/span><\/span><span class=\"EOP SCXW220111288 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:1440,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"TextRun SCXW106188366 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW106188366 BCX0\">Be as clear as possible<\/span><\/span><span class=\"EOP SCXW106188366 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span>\n<ul>\n<li><span class=\"TextRun SCXW72162450 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW72162450 BCX0\">Provide the student with a timeline for a decision if you are unable to decide on flexibility right away.<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"TextRun SCXW75021441 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW75021441 BCX0\">Maintain clear academic boundaries<\/span><\/span><span class=\"EOP SCXW75021441 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span>\n<ul>\n<li><span class=\"TextRun SCXW2519425 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW2519425 BCX0\">Support does not mean lowering academic standards, but exploring reasonable options<\/span><\/span><span class=\"EOP SCXW2519425 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:1440,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"TextRun SCXW108220612 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108220612 BCX0\">Refer for support<\/span><\/span><span class=\"EOP SCXW108220612 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span>\n<ul>\n<li><span class=\"TextRun SCXW161064440 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161064440 BCX0\">Encourage the use of <a href=\"https:\/\/laverne.edu\/student-outreach\/\">SOS<\/a>, <a href=\"https:\/\/laverne.edu\/counseling\/\">CAPS<\/a>, the <a href=\"https:\/\/laverne.edu\/asc\/\">ASC<\/a>, <a href=\"https:\/\/laverne.edu\/advising\/\">Academic<span>\u00a0<\/span><\/a><\/span><span class=\"NormalTextRun SCXW161064440 BCX0\">Advising<\/span><span class=\"NormalTextRun SCXW161064440 BCX0\"><span>\u00a0<\/span>and other <a href=\"https:\/\/laverne.edu\/student-outreach\/campus-resources\/\">campus resources<\/a><\/span><\/span><span class=\"EOP SCXW161064440 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:1440,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"TextRun SCXW213386884 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW213386884 BCX0\">Be consistent and policy-aware<\/span><\/span><span class=\"EOP SCXW213386884 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span>\n<ul>\n<li><span class=\"TextRun SCXW126264321 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126264321 BCX0\">Flexibility should align with syllabus policies, accreditation requirements, and equity<\/span><\/span><span class=\"EOP SCXW126264321 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:1440,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"TextRun SCXW91015898 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW91015898 BCX0\">Document communication<\/span><span class=\"NormalTextRun SCXW91015898 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW91015898 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span>\n<ul>\n<li><span class=\"TextRun SCXW27723738 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW27723738 BCX0\">Helps ensure clarity and continuity if the situation is complex or ongoing<\/span><span class=\"NormalTextRun SCXW27723738 BCX0\">. Documenting includes verbal and written communication. We recommend a<span>\u00a0<\/span><\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW27723738 BCX0\">follow up<\/span><span class=\"NormalTextRun SCXW27723738 BCX0\"><span>\u00a0<\/span>email to the student by the instructor that briefly summarizes the key points or agreements of<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW27723738 BCX0\">the conversation.<\/span><\/span><span class=\"EOP SCXW27723738 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"NormalTextRun SCXW121707265 BCX0\">Do not ask for or review medical<span>\u00a0<\/span><\/span><span class=\"NormalTextRun CommentStart SCXW121707265 BCX0\">documentation<\/span>\n<ul>\n<li><span class=\"TextRun SCXW223186852 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW223186852 BCX0\">To respect student privacy and adhere to confidentiality guidelines, please refrain from<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW223186852 BCX0\">requesting<\/span><span class=\"NormalTextRun SCXW223186852 BCX0\">, accepting, or reviewing any personal medical documentation. If a student<span>\u00a0<\/span><\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW223186852 BCX0\">required<\/span><span class=\"NormalTextRun SCXW223186852 BCX0\"><span>\u00a0<\/span>verification, please direct the student to the Student Health Center.\u00a0<\/span><\/span><span class=\"EOP SCXW223186852 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5><span class=\"TextRun SCXW116260393 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116260393 BCX0\">Questions Faculty Can Consider When a Student Reaches Out<\/span><\/span><span class=\"EOP SCXW116260393 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h5>\n<ul>\n<li><span class=\"TextRun SCXW134926640 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134926640 BCX0\">What does my course policy say about absences or late work?<\/span><span class=\"NormalTextRun SCXW134926640 BCX0\"><span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW134926640 BCX0\">Is there<span>\u00a0<\/span><\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW134926640 BCX0\">built<\/span><span class=\"NormalTextRun SCXW134926640 BCX0\">-in flexibility?<\/span><\/span><span class=\"EOP SCXW134926640 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW116411692 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116411692 BCX0\">Is the student asking for something that would significantly change learning outcomes?<\/span><span class=\"NormalTextRun SCXW116411692 BCX0\"><span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW116411692 BCX0\">If so, consult with department leadership. In this instance, flexibility may not be possible.\u00a0<\/span><\/span><span class=\"EOP SCXW116411692 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW86696399 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW86696399 BCX0\">Does the student appear overwhelmed or in need of broader support?<\/span><\/span><span class=\"EOP SCXW86696399 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span>\n<ul>\n<li><span class=\"TextRun SCXW188949118 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW188949118 BCX0\">Indicators can include repeated absences,<span>\u00a0<\/span><\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW188949118 BCX0\">crisis<\/span><span class=\"NormalTextRun SCXW188949118 BCX0\"><span>\u00a0<\/span>language, long-term requests for support. In these<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW188949118 BCX0\">instances,<\/span><span class=\"NormalTextRun SCXW188949118 BCX0\"><span>\u00a0<\/span>please complete an <a href=\"https:\/\/cm.maxient.com\/reportingform.php?UnivofLaVerne&amp;layout_id=15https:\/\/cm.maxient.com\/reportingform.php?UnivofLaVerne&amp;layout_id=15\">SOS referral<\/a> (well-being concerns) or an <a href=\"https:\/\/cm.maxient.com\/reportingform.php?UnivofLaVerne&amp;layout_id=10\">Early Alert<\/a> (academic concerns).<\/span><\/span><span class=\"EOP SCXW188949118 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"TextRun SCXW163561151 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW163561151 BCX0\">When should I refer a student to <a href=\"https:\/\/laverne.edu\/accessibility\/\">Accessibility Services<\/a> for<span>\u00a0<\/span><\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW163561151 BCX0\">accommodations<\/span><span class=\"NormalTextRun SCXW163561151 BCX0\">?<\/span><\/span><span class=\"EOP SCXW163561151 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276,&quot;335559991&quot;:360}\">\u00a0<\/span>\n<ul>\n<li><span class=\"TextRun SCXW239201355 BCX0\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239201355 BCX0\">Accessibility Services supports students with documented disabilities or students seeking evaluation related to cognitive functioning, learning differences, personality, or emotional well\u2011being. If a student requests ongoing flexibility due to a medical, physical, learning, or psychological condition, please refer them to Accessibility Services to<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW239201355 BCX0\">determine<\/span><span class=\"NormalTextRun SCXW239201355 BCX0\"><span>\u00a0<\/span>whether formal accommodations are<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW239201355 BCX0\">appropriate<\/span><span class=\"NormalTextRun SCXW239201355 BCX0\">. The office also manages academic modifications for pregnant students.<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW239201355 BCX0\">Please note that Accessibility Services cannot provide accommodations for situations that are not considered disabilities under the Americans with Disabilities Act. This includes grief or loss, caregiving responsibilities, and needs related to language<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW239201355 BCX0\">proficiency<\/span><span class=\"NormalTextRun SCXW239201355 BCX0\">. While these situations may<span>\u00a0<\/span><\/span><span class=\"NormalTextRun SCXW239201355 BCX0\">warrant<\/span><span class=\"NormalTextRun SCXW239201355 BCX0\"><span>\u00a0<\/span>empathy and<span>\u00a0<\/span><\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW239201355 BCX0\">flexibility<\/span><span class=\"NormalTextRun SCXW239201355 BCX0\"><span>\u00a0<\/span>when possible, they are not covered under the Americans with Disabilities Act and therefore fall outside the scope of Accessibility Services.<\/span><\/span><span class=\"EOP SCXW239201355 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Core Principles Acknowledge and validate\u00a0 A simple \u201cThank you for letting me know\u201d can reduce student anxiety\u00a0 Be as clear as possible\u00a0 Provide the student with a timeline for a decision if you are unable to decide on flexibility right away. Maintain clear academic boundaries\u00a0 Support does not mean lowering academic standards, but exploring reasonable [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-459","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Support Students Experiencing Difficult Life Circumstances | University of La Verne<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/laverne.edu\/student-outreach\/how-to-support-students-experiencing-difficult-life-circumstances\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Support Students Experiencing Difficult Life Circumstances\" \/>\n<meta property=\"og:description\" content=\"Core Principles Acknowledge and validate\u00a0 A simple \u201cThank you for letting me know\u201d can reduce student anxiety\u00a0 Be as clear as possible\u00a0 Provide the student with a timeline for a decision if you are unable to decide on flexibility right away. 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