{"id":7906,"date":"2014-05-28T09:40:23","date_gmt":"2014-05-28T16:40:23","guid":{"rendered":"https:\/\/laverne.edu\/technology\/?page_id=7906"},"modified":"2024-04-09T10:07:08","modified_gmt":"2024-04-09T17:07:08","slug":"ellucian-browser-support-calendar","status":"publish","type":"page","link":"https:\/\/laverne.edu\/technology\/ellucian-browser-support-calendar\/","title":{"rendered":"Ellucian Browser Support Calendar"},"content":{"rendered":"<div class=\"page\" title=\"Page 3\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>Ellucian Global Browser Support Policy<\/span><\/p>\n<p>Last updated 3\/5\/24<\/p>\n<p><span>Ellucian makes every effort to test and support the current versions of the following browsers, unless otherwise communicated for specific products.<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Google Chrome<\/span><\/li>\n<li><span>Mozilla Firefox<\/span><\/li>\n<li><span>Apple Safari<\/span><\/li>\n<li><span>Microsoft Edge<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span>Our testing effort includes at a minimum a semi-annual certification and testing process with the current versions of the browsers listed during our product release activities across different operating systems and devices. However, we do not test every browser and every operating system combination as part of our regular cycles. Ellucian assumes that browser compatibility across different operating systems and\/or devices is tested by the various browser vendors and is consistent with each version release.<\/span><\/p>\n<\/div>\n<\/div>\n<table>\n<colgroup>\n<col \/>\n<col \/>\n<col \/><\/colgroup>\n<tbody>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>Issue<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>Context<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>What We Do<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>Browser specific issues<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>Browser behavior causing inconsistent or loss of functionality in an Ellucian product.<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<ul>\n<li><span>Ellucian will attempt to reproduce the issue using the Ellucian product and browser versions as indicated in the service request assuming\u00a0<\/span><span>both the Ellucian product and browser version are actively supported<\/span><span>.<\/span><\/li>\n<li><span>If we can reproduce the issue, a defect will be created and its severity assessed. The defect will then be managed by the defect resolution process owned by each product support team.<\/span><\/li>\n<li><span>If we are unable to test the issue in the same version of our product and browser as reported by the client, we will try to reproduce the issue in the current version of our software and browser.<\/span><\/li>\n<li><span>If we can reproduce the issue, a defect will be created and its severity assessed. The defect will then be managed by the defect resolution process owned by each product support team.<\/span><\/li>\n<li><span>The resolution process may require upgrading to a newer version of an Ellucian product or a newer version of a browser, or both.<\/span><\/li>\n<li><span>If we cannot reproduce the issue, we will consider the defect resolved as of the current version of the software tested above.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"page\" title=\"Page 4\">\n<table>\n<colgroup>\n<col \/>\n<col \/>\n<col \/><\/colgroup>\n<tbody>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>Browser currency<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>How Ellucian handles new releases of browser technology<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<ul>\n<li><span>Ellucian recommends clients stay current with browser technology as this aligns with the browser vendors recommendation.<\/span><\/li>\n<li><span>Ellucian makes every attempt to test with the latest browsers as part of our product release cycles, however, we cannot always test with the most current version of each browser across every operating system and device. Our expectation is new versions of a supported browser will continue to work correctly with our applications that we currently maintain.<\/span><\/li>\n<li><span>It is possible we may delay validation of a specific browser version when we either find or are aware of a known issue that would cause inconsistent or\u00a0loss of functionality in our applications. In those scenarios we may provide a work-around for the issue, wait for resolution from the browser vendor, or provide a specific Ellucian application patch.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>Changes in Policy<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>How Ellucian handles changes in our support of different browsers and versions.<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span>\u2022\u00a0<\/span><span>Ellucian will provide a minimum of 3 months notification to clients of changes to our browser support policies.<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><a href=\"https:\/\/laverne.edu\/technology\/wp-content\/uploads\/sites\/46\/2024\/04\/Ellucian-Global-Web-Browser-Support-Matrix-Feb-2024.pdf\">Ellucian Global Web Browser Support Matrix &#8211; Feb 2024<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ellucian Global Browser Support Policy Last updated 3\/5\/24 Ellucian makes every effort to test and support the current versions of the following browsers, unless otherwise communicated for specific products. Google Chrome Mozilla Firefox Apple Safari Microsoft Edge Our testing effort includes at a minimum a semi-annual certification and testing process with the current versions of [&hellip;]<\/p>\n","protected":false},"author":164,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7906","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ellucian Browser Support Calendar | University of La Verne<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/laverne.edu\/technology\/ellucian-browser-support-calendar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ellucian Browser Support Calendar\" \/>\n<meta property=\"og:description\" content=\"Ellucian Global Browser Support Policy Last updated 3\/5\/24 Ellucian makes every effort to test and support the current versions of the following browsers, unless otherwise communicated for specific products. 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