No Show and Late Cancellation Policy

As a primarily student-staffed facility, the Academic Success Center relies on the punctuality and consistency of its customers in order to continue to provide these critical resources.

Unfortunately, our ability to provide those services to students is sometimes hampered when students book appointments with our tutors and then do not arrive for their appointments without formally canceling.
Additionally, our student tutors cannot earn wages unless they are tutoring students. When students do not show up for their appointments, a tutor loses potential wages and other students lose the benefit of scheduling an appointment.

As such, the Academic Success Center has formally adopted policies concerning No Show violations and Late Cancellations. All students utilizing the services of the ASC agree to abide by these policies and agree to the consequences of policy violations as indicated by the Student Contract for Tutoring, signed by every student during their first appointment with the ASC. (Download these policies as pdf)

No Show Policy & Late Cancellation Policy

All students utilizing the services of the ASC agree to abide by these policies and agree to the consequences of policy violations as indicated by the Student Contract for Tutoring, signed by every student during their first appointment with the ASC. To cancel an appointment, call the ASC main desk at (909) 448-4342. If no one answers, the ASC is equipped with a voice message system; please leave your cancellation notice through this messaging system.

No Shows

Students with tutoring appointments have fifteen minutes to arrive for their intended appointment. If you do not arrive within 15 minutes of your appointment’s scheduled start time, you will be considered a No Show. Tutors are no longer obligated to meet with a student who arrives more than 15 minutes late for his/her session, but they may still choose to do so at their discretion.

Late Cancellations

Students are advised to cancel within 24 hours of their appointment’s schedule start time. However, the Academic Success Center recognizes that sometimes advanced notice is not possible. Appointments cancelled within three hours of the appointment’s schedule start time (or within 15 minutes after the appointment has already started) are considered Late Cancellations.

In the event the student attempts to contact the ASC to cancel an appointment outside the ASC’s operating hours (or a Center Supervisor or other staff member is unavailable to cancel the appointment at the specified time), students are advised to leave a message on the ASC’s voice-mail system [(909) 448-4342]. Students will not be unfairly penalized for unsuccessful cancellation attempts that may result due to internal communication errors or staffing discrepancies.

All No Show and Late Cancellation occurrences are reported through the Academic Success Center’s appointment scheduling and data keeping system, WCOnline. The following outlines permissible actions when multiple No Show and/or Late Cancellations occur:

1. A combination of three No Show and/or Late Cancellations within a semester or term period will result in a warning email from the Director or Assistant Director of the Academic Success Center. This email can only be sent to the student’s University of La Verne email account and cannot be emailed to personal email addresses, even if that email address is on file with the ASC.
2. Any additional No Show and/or Late Cancellations will result in a temporary suspension of appointment-making privileges until the student meets with the Director or Assistant Director to clarify the policy. For online, regional campus, or students without reasonable access to the main campus, this meeting may take place over the telephone. Appointment-making privileges will be restored at the conclusion of the meeting/conversation to clarify the policy.
3. Any subsequent No Show and/or Late Cancellations may result in a permanent revocation of appointment-making privileges. Affected students may still utilize drop-in tutoring (subsequent to tutor availability). Appointment-making privileges will be restored at the beginning of the following semester/term. If necessary, the matter may be escalated to the Associate Vice President of Academic Support & Retention Services for further consideration.