Below are definitions used by the University of La Verne to clarify and differentiate different types of organizational items that guide university operations. For more information and helpful tools and resources related to policy department, visit the Policy Page in the MyLaVerne Portal.
Guidelines
Guidelines set principles or best practices the organization, employees, and/or business units should follow under particular circumstances. Guidelines are not policies, but help facilitate compliance with policies and thus should comport with policies.
Policy
A policy is a formal rule statement of the University. Policies are usually broader in scope, addressing a single topic, to provide a framework for decision-making and ensure consistency with legal and ethical standards.
Procedure/ Process
A procedure or process outlines step-by-step instructions for implementing or following the rules set forth in a policy.
Protocol
Protocols are a specific set of steps to be followed in a particular situation. Protocols are more specific and detail-oriented, outlining the exact steps to be taken in a given scenario, and are designed to ensure efficiency and effectiveness in carrying out specific tasks or processes. (Example: Emergency response protocols.)
Standard
Specific, mandatory requirements or specifications that must be met related to a process or action. Provides concrete, measurable criteria for quality or performance. Standards generally relate to and support an overarching policy.