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What to Expect

When you call or stop by CAPS to make an appointment, you can expect the following:

  • You will be asked to provide your name and phone number.
  • The administrative assistant will work with you to find a good time for the first 50 minute session.
  • You will be asked if you wish to share the reason for making the appointment.  This can help match you with a counselor who can assist you best.
  • You will be asked to come in 10-15 minutes before your first appointment to fill out paperwork.

When you come in to CAPS for your first session, you can expect the following to occur:

  • You should check in at the front desk.  Give your name and the name of the counselor you have an appointment with.
  • You will be given some paperwork to fill out in the waiting room.  This usually takes 10-15 minutes.  You will be asked to provide information about yourself such as address and phone number, to give any relevant medical and medication history, to choose from a list of concerns, and to read about confidentiality and the nature of services provided at CAPS.
  • When the counselor is ready, he or she will come get you from the waiting room and take you their office.
  • The counselor’s goal in the initial session is to learn more about your current concerns and your history.  This is called an intake.  The counselor will ask you a series of questions and you should answer to the extent that you feel comfortable.  The more information you are willing to share, the better the counselor can understand your concerns and work with you to create a plan to address them.
  • You will also have an opportunity to ask questions of the counselor.  If you have any concerns about counseling or your counselor, feel free to share them with your counselor.
  • The session will wrap up and be done by 50 minutes after the hour.  All sessions are 50 minutes long.
  • Your counselor will work with you to find a time the following week for the next session.  Sometimes sessions are held on the same day and time every week, but sometimes your schedule or the counselor’s schedule will require more flexibility.