Ellucian makes every effort to test and support the current versions of the following browsers, unless otherwise communicated for specific products.
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Our testing effort includes at a minimum a semi-annual certification and testing process with the current versions of the browsers listed during our product release activities across different operating systems and devices. However, we do not test every browser and every operating system combination as part of our regular cycles. Ellucian assumes that browser compatibility across different operating systems and/or devices is tested by the various browser vendors and is consistent with each version release.
Issue
Context
What We Do
Browser specific issues
Browser behavior causing inconsistent or loss of functionality in an Ellucian product.
Ellucian will attempt to reproduce the issue using the Ellucian product and browser versions as indicated in the service request assuming both the Ellucian product and browser version are actively supported.
If we can reproduce the issue, a defect will be created and its severity assessed. The defect will then be managed by the defect resolution process owned by each product support team.
If we are unable to test the issue in the same version of our product and browser as reported by the client, we will try to reproduce the issue in the current version of our software and browser.
If we can reproduce the issue, a defect will be created and its severity assessed. The defect will then be managed by the defect resolution process owned by each product support team.
The resolution process may require upgrading to a newer version of an Ellucian product or a newer version of a browser, or both.
If we cannot reproduce the issue, we will consider the defect resolved as of the current version of the software tested above.
Browser currency
How Ellucian handles new releases of browser technology
Ellucian recommends clients stay current with browser technology as this aligns with the browser vendors recommendation.
Ellucian makes every attempt to test with the latest browsers as part of our product release cycles, however, we cannot always test with the most current version of each browser across every operating system and device. Our expectation is new versions of a supported browser will continue to work correctly with our applications that we currently maintain.
It is possible we may delay validation of a specific browser version when we either find or are aware of a known issue that would cause inconsistent or loss of functionality in our applications. In those scenarios we may provide a work-around for the issue, wait for resolution from the browser vendor, or provide a specific Ellucian application patch.
Changes in Policy
How Ellucian handles changes in our support of different browsers and versions.
• Ellucian will provide a minimum of 3 months notification to clients of changes to our browser support policies.