Complaint Procedure

The University of La Verne takes complaints and concerns regarding the institution very seriously. If a student has a complaint regarding the University or one of its schools, the student may present said complaint or grievance according to the applicable policies and procedures found in the University of La Verne Catalog.

A student who has a complaint concerning academic program quality and/or accrediting standards (including complaints that the University has violated state consumer protection laws) is invited to contact the Office of the Provost at (909) 448-4748.

An individual may also contact the Bureau for Private Postsecondary Education for review of a complaint. The Bureau may be contacted at:

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
(916) 431-6924
(916) 263-1897 FAX

The Bureau accepts all types of complaints related to the university, and may refer any complaint it receives – including complaints related to institutional policies or procedures, or both – to the University, an accrediting agency, or another appropriate entity for resolution. More information concerning the Bureaus’ complaint procedure can be found here and here.

Students may also contact the California Department of Consumer Affairs – Consumer Assistance with complaints. The toll-free telephone line, (800) 952-5210, is staffed Monday through Friday from 8:00am-4:50pm except the first and third Wednesday of each month. Automated services are available 24 hours a day, seven days a week. Consumer service representatives can answer consumer and licensee questions in 140 different languages, assist in the filing of complaints, mail helpful publications and refer callers to the appropriate government or private agency for more assistance. Hearing-impaired persons may call TDD (800) 326-2297. Sacramento-area consumers may call (916) 445-1254 or TDD (916) 928-1227.

Department of Consumer Affairs
Consumer Information Division
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834

Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550

Pursuant to the United States Department of Education’s Program Integrity Rule, each institution of higher education is required to provide all prospective and current students with the contact information for the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state. Students are encouraged to utilize the University of La Verne’s internal complaint or review policies and procedures prior to filing a complaint with a state agency.

The university has provided this information in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34 §600.9, and the California Education Code §94874.9.