Frequently Asked Questions

For questions about student account charges and balance information, contact the Office of Student Accounts at (909) 448-4060.

What is the purpose of the Title IV Authorization Form and how can I submit one?

The University of La Verne, in compliance with federal regulations, must obtain the voluntary permission from the student or parent borrower to apply federal financial aid proceeds to pay for charges related to a prior term, future term, or charges other than tuition, mandatory fees, and room and board contracted by the University. To satisfy this requirement, please follow the instructions below:

  1. Go to www.myportal.laverne.edu and login with your user name and email password.
  2. Click on Financial Aid & Student Accounts.
  3. Click on Financial Aid Information Menu.
  4. Click on My Eligibility.
  5. Select current Aid Year and continue.
  6. Click on the tab Resources/Additional information
  7. Under Unsatisfied Requirements, click on Optional – Pay for non-institutional charges with Title IV aid.
  8. Accept the question that states: I authorize the University of La Verne to apply my excess Title IV funds to pay charges in addition to tuition, fees, room and board billed to my student account during the federal aid period.

If you are unable to complete the requirement online, the paper form can be found under Forms to Download and can be submitted in person or by email.

How to Make a Payment?

  1. Go to www.myportal.laverne.edu and login with your user name and email password.
  2. Click on Financial Aid & Student Accounts.
  3. Click on Student Account Services.
  4. Click on My Student Account Center.
  5. Click on Make a Payment.
  6. Enter dollar amount.
  7. Scroll to bottom of page and click continue.

Please visit our Tutorial page for additional instructions: https://laverne.edu/accounts/tutorials/

In My Student Account Center you can:

  • View your balance and recent payments;
  • Make a credit card or electronic check payment;
  • Set up a payment plan;
  • Sign up for Direct Deposit (eRefund);
  • Set up a Payer (Formerly Authorized User Log -in).
  • Set up SMS Text Messaging Alerts.

How to Establish a Payer (Formerly Authorized User)

  1. Go to www.myportal.laverne.edu and login with your user name and email password.
  2. Click on Financial Aid & Student Accounts.
  3. Click on Student Account Services.
  4. Click on My Student Account Center.
  5. Ckick on your profile (your name).
  6. Under Payers, click on send a payer invitation to allow a third party user to have access to your account.
  7. Add Payer information and press send invitation.

A welcome email will be sent to the email address entered. The email will contain the optional note, login ID, temporary password and a link to access this site.

Please visit our Tutorial page for additional instructions:  https://laverne.edu/accounts/tutorials/

How to Set Up SMS Text Message Alerts

  1. Go to www.myportal.laverne.edu and login with your user name and email password.
  2. Click on Financial Aid & Student Accounts.
  3. Click on Student Account Services.
  4. Click on My Student Account Center.
  5. Click on your profile (your name).
  6. Click sign up under SMS notifications.
  7. Enter mobile number and select service provider and click continue.

Please visit our Tutorial page for additional instructions: https://laverne.edu/accounts/tutorials/

What is an Accounting Hold?

An Accounting Hold is an administrative measure used to prevent you from accessing your academic records (such as grades, degree information and transcripts) and processing registrations.

What causes an Accounting Hold?

  • You have an outstanding balance or a returned check.
  • Your account is in Collections.

Can I keep a credit balance on my account?

No. Once your account is in a credit status, a refund check is generated.

I have financial aid. Why do I have a balance on my account?

  • Financial aid may not fully cover your charges.
  • Financial aid disbursement may not have taken place.
  • You may not have completed all the required documents for certain types of Financial Aid awards.

Can I use financial aid to pay my back balance?

No. Financial aid only covers current charges within a given academic year.

When will my refund check be available and how do I get it?

If eligible, a refund check will be generated within 14 business days of the date your student account goes into a credit status. All refund checks are mailed to the mailing address on file. If you have set an account up for Direct Deposit, you should receive the refund in your account within 7-10 business days from the time your Student Account goes into credit status. A student who is eligible for a refund due to excess financial aid and who used a credit card to pay any and all of his or her tuition and fees will have a refund processed to his or her credit card up to the amount of the payment. This policy applies to all credit card transactions, regardless of the order of payment. Any credit over the amount paid by credit card will be processed through direct deposit or paper check.

What if I fail to make financial arrangements one month before the start of the term or semester?

If financial arrangements are not made one month before the first day of classes for semester based programs or one week before the first day of classes for term based programs, the student will be assessed a Late Financial Arrangement Fee of $100. This fee will be reflected in your My Student Account Center.

How do I set up a payment plan if I am reimbursed by my employer?

Students who are reimbursed by their employer are eligible for a payment plan where a 25% down payment is required plus the deferment fee. The remainder of the balance is due 45 days after the class ends. To participate in this plan, students must submit a Company Reimbursement Form each academic year. This form must be completed by the student and their employer and submitted to Student Accounts. Once the form is received, then the student can log into MyLaVerne and sign up for a Company Reimbursed Payment Plan.

What is a Financial Responsibility Agreement? 

The Financial Responsibility Agreement is a financial commitment from the student to pay tuition and fee charges associated with enrollment, in exchange for the education and other benefits provided by the University of La Verne.  The agreement outlines the university’s guidelines and procedures for payment, holds, the employment of collection agencies, contact methods and procedures as well as tax document delivery methods. 

How often do I need to sign the agreement? 

All students are required to accept the University of La Verne Financial Responsibility Agreement prior to registration. 

To ensure that you are considering your finances each semester, the agreement must be signed twice a year during registration for Summer/Fall and Spring/Jan Term.  Additional enrollment for the same semester will not require another signed agreement. 

What happens if I refuse to sign? 

If the student does not accept the agreement, then they will not be able to register for classes. 

The agreement serves as notification of potential consequences of non-payment, and to provide vital account information.  If a student chooses not to sign the agreement, they will not be permitted to register for classes until the issue is resolved. 

How quickly can I register after completing the agreement? 

Completion of the agreement will remove the action item immediately and you will be able to proceed with enrollment.