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Frequently Asked Questions

For questions about student account charges and balance information, contact the Office of Student Accounts at (909) 448-4060.

What is the purpose of the Title IV Authorization Form and how can I submit one?

The University of La Verne, in compliance with federal regulations, must obtain the voluntary permission from the student or parent borrower to apply federal financial aid proceeds to pay for charges related to a prior term, future term, or charges other than tuition, mandatory fees, and room and board contracted by the University. To satisfy this requirement, please follow the instructions below:

  1. Click on the LaVerne Portal and login with your user name and email password.
  2. Click on Financial Aid & Student Accounts.
  3. Click on Financial Aid Information Menu.
  4. Click on My Eligibility.
  5. Select current Aid Year and continue.
  6. Click on the tab Resources/Additional information
  7. Under Unsatisfied Requirements, click on Optional – Pay for non-institutional charges with Title IV aid.
  8. Accept the question that states: I authorize the University of La Verne to apply my excess Title IV funds to pay charges in addition to tuition, fees, room and board billed to my student account during the federal aid period.

If you are unable to complete the requirement online, the paper form can be found under Forms to Download and can be submitted in person or by email.

How to Make a Payment?

  1. Click on the LaVerne Portal and login with your user name and email password.
  2. Click on Financial Aid & Student Accounts.
  3. Click on Student Account Services.
  4. Click on My Student Account Center.
  5. Click on Make a Payment.
  6. Select Description- Example: Fall 2018
  7. Enter dollar amount

Please visit our Tutorial page for additional instructions: https://laverne.edu/accounts/tutorials/

In My Student Account Center you can:

  • View your balance and recent payments;
  • Make a credit card or electronic check payment;
  • Set up a payment plan;
  • Sign up for Direct Deposit (eRefund);
  • Set up an Authorized User account
  • Set up Text Messaging Alerts

How to Establish an Authorized User

  1. Click on the LaVerne Portal and login with your user name and email password.
  2. Click on Financial Aid & Student Accounts.
  3. Click on Student Account Services.
  4. Click on My Student Account Center.
  5. Under Parent Pins select Add New.
  6. Enter Parent Pin Information including email.
  7. Answer questions and click OK.

A welcome email will be sent to the email address entered. The email will contain the optional note, login ID, temporary password and a link to access this site.

Please visit our Tutorial page for additional instructions:  https://laverne.edu/accounts/tutorials/

How to Set Up Text Message Alerts

  1. Click on the LaVerne Portal and login with your user name and email password.
  2. Click on Financial Aid & Student Accounts.
  3. Click on Student Account Services.
  4. Click on My Student Account Center.
  5. Under Account Details, click on Set up for Text Messaging.
  6. Select the Text Messaging Notification Choices and Save.

Please visit our Tutorial page for additional instructions: https://laverne.edu/accounts/tutorials/

What is an Accounting Hold?

An Accounting Hold is an administrative measure used to prevent you from accessing your academic records (such as grades, degree information and transcripts) and processing registrations.

What causes an Accounting Hold?

  • You have an outstanding balance or a returned check.
  • Your account is in Collections.

Can I keep a credit balance on my account?

No. Once your account is in a credit status, a refund check is generated.

I have financial aid. Why do I have a balance on my account?

  • Financial aid may not fully cover your charges.
  • Financial aid disbursement may not have taken place.
  • You may not have completed all the required documents for certain types of Financial Aid awards.

Can I use financial aid to pay my back balance?

No. Financial aid only covers current charges within a given academic year.

When will my refund check be available and how do I get it?

If eligible, a refund check will be generated within 14 business days of the date your student account goes into a credit status. All refund checks are mailed to the mailing address on file. If you have set an account up for Direct Deposit, you should receive the refund in your account within 7-10 business days from the time your Student Account goes into credit status. A student who is eligible for a refund due to excess financial aid and who used a credit card to pay any and all of his or her tuition and fees will have a refund processed to his or her credit card up to the amount of the payment. This policy applies to all credit card transactions, regardless of the order of payment. Any credit over the amount paid by credit card will be processed through direct deposit or paper check.

What if I fail to make financial arrangements one month before the start of the term or semester?

If financial arrangements are not made one month before the first day of classes for semester based programs or one week before the first day of classes for term based programs, the student will be assessed a Late Financial Arrangement Fee of $100. This fee will be reflected in your My Student Account Center.

How do I set up a payment plan if I am reimbursed by my employer?

Students who are reimbursed by their employer are eligible for a payment plan where a 25% down payment is required plus the deferment fee. The remainder of the balance is due 45 days after the class ends. To participate in this plan, students must submit a Company Reimbursement Form each academic year. This form must be completed by the student and their employer and submitted to Student Accounts. Once the form is received, then the student can log into MyLaVerne and sign up for a Company Reimbursed Payment Plan.

What is the University of La Verne Master Promissory Note?

The University of La Verne Master Promissory Note is a document all students attending the University of La Verne are required to complete. The document is a written promise to pay all assessed tuition and fees as a result of registration. The Master Promissory Note can be completed online through the LaVerne Portal.

Students whose parents completed the Master Promissory Note on their behalf prior to their 17th birthday, will need to complete the Master Promissory Note themselves on or after their 17th birthday.