College can be exciting but also challenging, and it’s normal to face difficulties. During these times, it’s important to ask for support and use the resources available to you at the university. Asking for help can be tough, but it is a sign of strength you should feel proud of.
SOS recognizes that some students might feel intimidated or uncomfortable meeting with university representatives to discuss their well-being. That’s why we strive to create a comfortable and safe environment for students.
- Question Are students required to meet with the SOS team?
- Answer
No, students are not required to meet with us. After receiving a referral for a student, the SOS team will try to reach out to them several times. If the student doesn’t respond, SOS will send them a list of resources via email for future reference. Though our hope is that student’s will be willing to meet with us for an initial conversation.
- Question If SOS contacts a student, does that mean the student is in trouble?
- Answer
No, SOS referrals are not about disciplinary action. They’re submitted because someone cares about the student’s well-being and success. The goal is to connect students with supportive resources on and off campus.
- Question Who are SOS team members?
- Answer
The SOS team includes the manager, director, CARE Network, and BIT. The CARE Network and BIT comprise staff members who volunteer to assist students in distress. All SOS team members are trained to work with students and handle crisis situations.
Learn more about the CARE Network here.
- Question What should students expect during a meeting with the SOS team?
- Answer
Students can expect to meet with a caring, genuine, and eager SOS team member dedicated to helping them. During the meeting, the SOS team will discuss the referral reason, learn more about the challenges impacting the student, and offer support and resources. Follow-up meetings may be scheduled for continued support if needed.
- Question How can SOS help students?
- Answer
SOS offers assistance in various ways:
Prioritizing needs – SOS helps students figure out what to focus on first and create a plan
Problem-solving – SOS supports students in finding solutions to challenges they encounter
Navigating complex university processes – SOS guides students through complex institutional policies and procedures
Discussing options and developing strategies to move forward
Accessing resources – SOS connects students to on-campus and off-campus resources
Communicating with faculty and staff – SOS helps students effectively communicate with faculty and advocate for themselves
Facilitating hope – There may not be a solution to every problem, but there is always a path forward. SOS can help students discover that path.
- Question What is the difference between SOS and CAPS (Counseling & Psychological Services)
- Answer
SOS offers resources, advocacy, and support for students facing challenges affecting their personal and/or academic success.
CAPS provides clinical services like individual and group therapy, as well as psychiatry services for students dealing with mental health challenges. CAPS is one of the resources SOS may refer students to.
- Question Can a student connect with SOS without a referral?
- Answer
Yes, students can self-refer to SOS by
- Submitting an SOS referral
- Calling SOS at 909-448-4045
- Emailing sos@laverne.edu