College is an exciting time that often comes with challenges. This is a normal aspect of the college experience. During these times, it is important to reach out, ask for support, and use university resources that are available to you. When it comes to asking for help- some students feel intimidated, scared, or uncomfortable. SOS strives to normalize that seeking help and support is a sign of strength.
SOS understands that students may feel intimidated or overwhelmed when asked to meet with a university representative to discuss their well-being. For that reason, SOS aims to make students feel comfortable and safe.
- Question Are students required to meet with SOS?
- Answer
Students are not mandated to meet with SOS. Once SOS receives a referral for a student, the team will make several attempts to contact the student. If the student does not respond, SOS will provide a list of resources via email for future reference.
- Question If SOS contacts a student, does that mean the student is in trouble?
- Answer
SOS referrals are not a means of disciplinary action. Referrals are submitted because someone cares deeply about the student, their well-being, and their success. The purpose of a referral is to connect students to supportive, caring resources on and off campus.
- Question Who are SOS team members?
- Answer
SOS consists of the case manager, CARE Network, and BIT. The CARE Network and BIT are made up of staff members who volunteer to serve on these committees to assist students in distress. SOS team members are trained in working with students and managing crisis situations.
Learn more about the CARE Network here.
- Question What should students expect during the meeting?
- Answer
The primary goal of the meeting is to discuss the referral, learn more about the students needs, and offer support and resources. Students can expect to meet with a SOS team member who is compassionate and dedicated to assisting the student. The student and SOS team member may choose to schedule follow-up meetings for continued support.
- Question How can SOS help students?
- Answer
SOS can assist students with the following:
Prioritizing needs – When life becomes overwhelming, students often don’t know what to tackle first. SOS can help students prioritize and develop a plan of action.
Problem-solving – Students may need assistance problem-solving throughout their time at ULV. SOS can assist students with problem-solving and empower them to find solutions.
Navigating complex university processes – ULV has many institutional policies and procedures that may be overwhelming to learn and understand. SOS can guide students by helping them to navigate these processes.
Discussing options and developing strategies.
Accessing resources – SOS connects students to on-campus and off-campus resources.
Communicating with faculty and staff – Often students do not know how to express themselves effectively with faculty or how to advocate appropriately for themselves. SOS can help students practice and craft appropriate communication with faculty and campus departments.
Facilitating hope – There may not be a solution to every problem, but there is always a path forward. SOS can help students discover that path.
- Question What is the difference between SOS and CAPS (Counseling & Psychological Services)
- Answer
SOS provides resources, advocacy, and support when a student is experiencing challenges that are impacting their personal and/or academic success.
CAPS provides clinical services such as individual and group therapy and psychiatry services to assist students with their mental health challenges. CAPS is one of the many resources SOS may refer a student to.
- Question Can a student connect with SOS without a referral?
- Answer
Yes, students may self-refer to SOS by 1) submitting an SOS referral, 2) calling SOS at 909-448-4045, or 3) emailing sos@laverne.edu.